Privacy

LodgeDesk only needs what it takes to know who is here: names, emails, pets, stays, vaccine dates, authorized pickup contacts, and photos the lodge uploads. Staff see the lodge they work. Owners see their own dogs and stays. Records stay with that lodge — LodgeDesk is lodge-scoped, not a public pet directory.

We do not sell pet or owner information. Stay photos are visible to lodge staff and that pet’s owner. When mail is on, the lodge can email a confirmation, reminder, balance-due, note-home, receipt, daily care, or weekly stay update to the owner on file. LodgeDesk does not send SMS.

Card numbers are entered on Stripe Checkout — a payment link, not a counter reader. Checkout may keep a card on file so Going home can Charge saved card for Due. LodgeDesk does not store full card numbers in LodgeDesk. Staff Mark paid is a lodge record, not a card charge. Payments run on Stripe: a connected lodge can receive destination charges through Stripe Connect; an unconnected lodge settles on LodgeDesk’s Stripe.

When a demo login is enabled, it uses sample lodge data so you can try the product. That is not a live kennel’s records. Ask the lodge that created a real account if you need records removed. Hosting and auth run on our cloud providers (including Supabase and Stripe) under their terms.