Pricing

Priced by the rooms you board in.

Count your rooms and you know your price. Every plan is all of LodgeDesk — pet-parent Book (Suites Available / Unavailable, Find / Join by name or invite code, Training as a bookable category), Kennel setup, daycare and grooming, authorized pickups, a lodge vax strip, online card deposits when you are ready, forgot password, and email when mail is on. No setup fee, no staff seats, no SMS meter. A boarding deposit or the remaining balance can be paid by card online. Going home can charge a saved card when one is on file. There is no counter reader, no SMS, no report card, no class scheduler, and no membership engine.

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1–25 rooms

$49

per month

One counter, one board. The whole product from the first stay you book on it.

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Most lodges

26–50 rooms

$89

per month

Busy weekends and a full book. Week planning and pickup balances start earning their keep.

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51–100 rooms

$149

per month

A full kennel with staff on shifts. Everyone reads the same board, morning and evening.

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101+ rooms

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priced with you

Larger lodges and resorts. Tell us how your rooms and rates are laid out and we will quote it.

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Prices are US dollars per lodge, per month. Every plan is all of LodgeDesk: rooms, no setup fee, no staff seats, no SMS meter. Open the Dashboard with your lodge name and room count — billing is still a conversation, not a card form. Card payments for a stay are an online link the owner opens. Going home can charge a saved card when a card is on file. That is not a counter reader. When the kennel is set up to receive card payments, those payments go to the kennel; until then they settle on LodgeDesk. Staff can always Mark paid for cash and checks. Owner notices are email when mail is on, not texts.

Boarding a dog somewhere that already uses LodgeDesk? Create an owner account — that side is free and always will be.

In every plan

No tiers on the features. Only on the rooms.

A 12-room kennel gets the same LodgeDesk as a 90-room lodge. There is nothing to unlock, nothing to bolt on, no setup fee, no seat count, and no SMS meter.

The Dashboard

A month calendar of suites and services, plus open requests, with the rooms you can still sell tonight.

Rooms, rates, and the week

Nightly rates per room and a week grid with sold-out and nearly-full days for the phone call that starts with “do you have next weekend?” Occupancy percent and the dollar line on Week are a soft forecast, not accounting.

Staff and pet-parent Book

Staff book on the Dashboard; pet parents request nights themselves — including 2+ same-household dogs, a boarding or daycare series, Book again from a past stay, and Training as a category. Pet-parent Book shows Available / Unavailable by suite type. Find / Join kennel is on Home after login by name or invite code. Booking only offers suites that are actually free. Closed dates and kennel hours block new boarding and daycare bookings. Full dates say so and suggest other dates or calling the lodge.

Kennel setup, vaccines, pickups, and a signed agreement

Kennel setup sets required vaccines, suites, deposit percent, drop/pick slots, and add-ons. Suggested starting values fill only the blanks. The invite code is there to copy. Breed, notes, vaccine dates, and authorized pickup names live with the pet file. Dashboard can show a lodge-wide vax strip. Expired rabies or an unsigned boarding agreement holds check-in until Staff decides.

Card payments and Mark paid

Send a boarding deposit or the remaining balance as an online card payment. The deposit is your percent of the stay — 50% until you change it — not automatically the first night. Daycare and grooming do not use that deposit. When a card is on file, Going home can charge a saved card for what is due. When the kennel is set up to receive card payments, those payments go to the kennel; until then they settle on LodgeDesk. Cash and checks get Mark paid. There is no counter reader yet.

Notes home and the week in numbers

Staff send Stay updates with short care notes and an optional photo — owners reopen them on Home after checkout. Daily care and weekly digests email when mail is on. Not a report card. Not SMS. Prepaid passes redeem on Book — not a membership. Reports export Discount / Paid / Due as a CSV.

Before you switch

What LodgeDesk does not do yet.

Every kennel we talk to has been sold something that turned out to be a roadmap. Here is the honest list, so nothing surprises you in week two.

In-person card readers. Card payments today are an online link the owner opens. Going home can charge a saved card when one is on file. A counter reader is planned, not live.
Two-way texts. When mail is on, Staff can send confirmation, reminder, balance-due, note-home, receipt, daily care, and weekly stay-update emails. Nothing texts the owner.
Membership billing and a full pricing engine. Staff sell a prepaid visit pass and redeem one visit on Book. A second-dog percent or flat-cents discount applies to same-owner same-night boarding. That is not a membership.
Report cards. Staff send Stay updates (short care notes and a photo) owners reopen on Home, plus daily care or a weekly stay update when mail is on. Do not call those a report card.
A class scheduler, board-and-train product, or a cash register. Training books as a category next to boarding, daycare, and grooming. Daycare and grooming already book on the same Dashboard.

Questions kennel Staff actually ask.

Do you handle vaccine records?: Yes. Required vaccines live on the dog. Maple's shots expire before her stay: LodgeDesk holds the booking and shows a Vaccine Alert. Expired rabies blocks check-in until Staff override on purpose, and that override is written on the stay. Dashboard can show a lodge vax strip. When mail is on, a vaccine alert emails the pet parent. It does not text.
How do deposits work?: Tax is 7%. The card fee is 3% of the taxed total. The deposit is 50% of the taxed total, 50% until you change it in Kennel setup. The card fee is not part of the deposit. Daycare and grooming do not use that boarding deposit. A boarding deposit is an online card payment. There is no counter reader. Cash and checks still get Mark paid by Staff. Early Drop Off is $15 and applies only when the picked drop-off time is before 11:00 AM. LodgeDesk checks that fee then. Kennel setup can turn it off.
Can parents book online?: Yes. Pet parents request boarding, daycare, grooming, and training on your booking page. You confirm the request. Full dates say so. Nothing books silently. They Find / Join your kennel by name or invite code.
How do you count rooms?: Every room you can put a dog in — runs, suites, kennels, whatever you call them. Count the ones you would sell on a full weekend, not the ones you use for storage. 1–25 rooms is $49 a month, 26–50 is $89, 51–100 is $149, and 101 or more is a conversation.
What happens if I grow past my plan?: Tell us and we move you up. Nothing in LodgeDesk stops working and nothing gets locked while we sort out the billing.
Are there setup, migration, or training fees?: The price list has no setup fee. You can import owners, pets, vaccine dates, and appointments from the LodgeDesk spreadsheet template, or from a supported kennel-software export (ask us which). Import updates this kennel only. There is no separate onboarding fee in the price list.
Do you charge per staff member?: No. Bring the whole shift. Staff accounts run the Dashboard and pet-parent accounts see their own dogs — neither one changes the price.
Can I take a card at the counter?: Not yet, and we would rather say so. Today you send an online card payment for a boarding deposit or the remaining balance. The deposit is your percent of the stay — 50% until you change it — not automatically the first night. Daycare and grooming do not use that deposit. If a card is on file, Going home can Charge saved card for Due. Or Mark paid for cash, checks, and anything you ran elsewhere. A counter reader is the next thing we are building.
Do you keep cards on file?: When an online card payment saves a card, yes. Going home can Charge saved card for Due if that card is still there. If it is missing or declined, send another payment link or Mark paid. That is not a counter reader.
Do you text pet parents?: No. When mail is on, Staff can send confirmation, reminder, balance-due, note-home, receipt, daily care, and weekly stay-update emails. Nothing texts the owner. Full dates do not email anyone.
Do you sell memberships or report cards?: No. Staff sell a prepaid visit pass and redeem one visit on Book — that is not a membership. Staff send Stay updates (short care notes and a photo) pet parents reopen on Home, plus daily care or a weekly stay update when mail is on — that is not a report card.
Does card money go to the kennel?: When the kennel is set up to receive card payments, an online payment for a deposit or the balance goes to that kennel. Until then, card payments settle on LodgeDesk. Mark paid never moves through a card payment. Going home can Charge saved card when one is on file. There is no counter reader.
Is the Week occupancy line a P&L?: No. Week’s occupancy percent and dollar line is a soft forecast of sold and held room nights so you can answer the phone. Reports still hold the collected / due numbers. That forecast is not accounting.
How do pet parents find our kennel?: After signup they search by kennel name or invite code on Home and join. Kennel setup shows the invite code, ready to copy. Staff can still attach by email. Your booking page is the link you share — LodgeDesk does not set up a custom website address for you.
Can the kennel set suites, vaccines, and training without code?: Yes. Kennel setup on Settings edits suites, required vaccines, multi-dog discount, drop/pick slots, deposit percent, add-ons, and Training as a bookable category. Suggested starting values fill only the blanks — they do not wipe what you already typed. Book reflects those. That is not a class scheduler, not SMS, and not a report card.
What if a staff member or pet parent forgets a password?: Forgot password on login emails a reset link. After reset, pet parents still Find / Join if they are not attached to a kennel yet. Staff land on Dashboard. We do not text the reset.
Can pet parents sign up at the counter?: Yes. The front-desk tablet does in-person sign-up and the same boarding-agreement e-sign as the online signature. It does not ask for a password. When mail is on, LodgeDesk emails one setup link so they can set a password later. Staff see whether it was sent or held, and can resend it. An unsigned agreement can hold check-in until Staff decide.
Can I import from another program?: Yes. Import owners, pets, vaccine dates, and appointments from the LodgeDesk spreadsheet template, or from a supported kennel-software export (ask us which). Import updates this kennel only.
Do you text, sell memberships, or print report cards?: No. Owner notices are email when mail is on. Nothing texts the pet parent. Staff sell a prepaid visit pass — that is not a membership. Stay updates, daily care, and a weekly stay update are not a report card.

Put your rooms on the board.

Name the lodge and how many rooms you board in. Dashboard opens with those rooms on the board. Talk to us if you want a hand, or if you have more than a hundred rooms.

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