Boarding
Private suites, vaccine gates, deposits, and Stay updates.
Boarding, daycare, and the front desk
Know which dogs are here, and what they still owe.
Pet parents request boarding, daycare, grooming, and training. You confirm the stay, check the dog in, and collect what is due.
Built with The Lodge at Cadron Ridge. One price for the whole front desk, based on how many rooms you board.
The Dashboard of a sample lodge. Sample stays and amounts — your kennel’s names replace these. A sample lodge board. Sample numbers, not a rate card.
From open to close
A day at the front desk
Morning list, check-in, the payment, then going home.
The morning list names who eats, who gets meds, and which suite they are in. Check-in shows a vaccine hold or an unsigned agreement before the door opens. The deposit and the balance sit on that stay. Going home can Charge saved card when one is on file, or Staff Mark paid for cash and checks.
Morning list
Feeds, meds, and which suite each dog is in, with a name and a time. Morning care on Dashboard signs off the round. Print a run card from Dashboard when you want it in hand.
Check-in
Maple's shots expire before her stay: LodgeDesk holds the booking and shows a Vaccine Alert. An unsigned agreement can hold check-in until Staff decide.
Payments
Tax is 7%. The card fee is 3% of the taxed total. The deposit is 50% of the taxed total, 50% until you change it. Cash and checks still get Mark paid by Staff.
Going home
The balance sits on the stay that is leaving. Going home can Charge saved card when one is on file. There is no counter reader yet.
What you actually get
The work, grouped by the job.
Every plan is the same LodgeDesk. Room count sets the published price. Training is a bookable category — not a class scheduler.
Daycare
Same Book path as boarding. Day capacity and prepaid packs. Full dates say so — pick other dates, or call the lodge. Dashboard has boards for daycare and grooming.
Grooming
Timed appointments. The starting menu has baths by size, nails, ear cleaning, deshed, and spa, and you can edit it. Staff approve the groom. Not a cash register.
Bookings & calendar
- Pet parents request the stay. You confirm it on the Dashboard. Full dates say so. Nothing books silently.
- A month calendar and a week view mark sold-out and nearly-full days. Suite names and nightly rates come from Kennel setup. Week’s occupancy percent and dollar line are a soft forecast, not accounting.
- Early Drop Off is $15 and applies only when the picked drop-off time is before 11:00 AM. LodgeDesk checks it then. Kennel setup can turn that fee off.
Vaccines & agreements
- Required vaccines live on the pet. Expired rabies blocks check-in until Staff override on purpose, and that override is written on the stay. Dashboard can show a lodge vax strip. When mail is on, a vaccine alert emails the pet parent. It does not text.
- Pet parents e-sign online. Staff open the front-desk tablet for the same signature. The tablet does not ask for a password.
- When mail is on, LodgeDesk emails one setup link so they can set a password later. Staff see whether it was sent or held, and can resend it.
Payments & deposits
- A boarding deposit is an online card payment — your percent of the taxed total, 50% until you change it, not automatically the first night. Daycare and grooming do not use that deposit.
- Staff can always Mark paid for cash and checks. When the kennel is set up to receive card payments, those payments go to the kennel. Until then, card payments settle on LodgeDesk.
Pet-parent site
- After signup they Find / Join your kennel by name or invite code. Home shows their dogs, passes, and the stay timeline. They can book 2+ dogs in the same home, request a series, or Book again.
- Staff send a Stay update with short care notes and an optional photo from Dashboard. Pet parents reopen the timeline on Home after checkout. That is not a report card, and it is not SMS.
- Share your kennel’s booking page. Pet parents land on your kennel, not a generic form. LodgeDesk does not set up a custom website address for you.
Staff & HR
- Staff clock time, set when they can work, and post a note the team reads on Dashboard. A message to pet parents is email when mail is on. That is not team chat, and it is not a text.
- Scheduling builds the week and can publish it. HR holds a handbook, write-ups, and staff agreements. Payroll export sends hours out. LodgeDesk does not run payroll.
Marketing
- Design Studio and Calendar Studio lay out the monthly calendar and an email blast. Mail sends only when mail is on.
- Import owners, pets, vaccine dates, and appointments from the LodgeDesk spreadsheet template, or from a supported kennel-software export (ask us which). Import updates this kennel only.
Published prices
What it costs
1–25, 26–50, 51–100, or 101 or more rooms. Staff and pet-parent Book (including 2+ dogs, a series, Book again, and Training), Kennel setup for suites, vaccines, and the deposit, daycare, grooming, authorized pickups, a lodge vax strip, Find / Join by name or invite code, forgot password, and online card payments are in every plan. Owner notices are email when mail is on. No per-staff seats, no modules, no setup fee, no SMS meter.
1–25 rooms
$49
per month
26–50 rooms
$89
per month
51–100 rooms
$149
per month
101+ rooms
Let's talk
priced with you
These figures are the published room-count prices. There is no self-serve card form for the LodgeDesk bill — signup opens the kennel, and billing is still a conversation. Card payments for a stay are separate.
Built with one kennel
Shaped with The Lodge at Cadron Ridge.
LodgeDesk is built with The Lodge at Cadron Ridge. Pet parents request the stay. Staff confirm it, check the dog in, and collect the deposit from the Dashboard. What is not in the product yet is named on this page, so you know what you are buying.
Online booking and deposits
Pet parents Find / Join a kennel by name or invite code, then request nights on Book. Suites show Available / Unavailable by type. Card pay is an online payment for a deposit (your percent of the boarding stay, 50% until you change it) or the remaining balance. Going home can charge a saved card when one is on file. Not a reader at the counter.
Pet-parent multi-pet, series, Book again
Pet parents can book 2+ same-household dogs in one submit, request a boarding or daycare series, Book again from a past stay, and book Training as a category. Full dates say so and suggest other dates or calling the lodge. Nothing books silently. Training is not a class scheduler.
Full dates, no silent book
When the dates are full, Book says so and suggests other dates or calling the lodge. Nothing joins a list and nothing emails a room-opened notice. That is not SMS.
Card payments can go to the kennel
When your kennel is set up to receive card payments, a deposit or balance paid online goes to the kennel. Until then, those card payments settle on LodgeDesk. Cash and checks stay with you. Not a counter reader.
A prepaid pass, not a membership
Staff sell a visit pack and redeem one visit on Book. Remaining shows on the pet-parent Home. That is not membership billing.
Stay updates, not a report card
Staff send a Stay update with short care notes and an optional photo. Pet parents reopen the timeline on Home after checkout. Daily care and weekly digests still email when mail is on. Never a report card. Never SMS.
A payment link, and a saved card — not a reader
When a card is on file, Going home can Charge saved card for what is Due. If it is missing or declined, send another payment link or Mark paid. There is no counter reader yet — that is the next thing we are building.
Week forecast, not a ledger
Week can show occupancy percent and a rough room-night dollar line for sold and held nights. That is a soft forecast so the phone call has an answer. It is not accounting.
Questions kennel Staff actually ask.
Do you handle vaccine records?
Yes. Required vaccines live on the dog. Maple's shots expire before her stay: LodgeDesk holds the booking and shows a Vaccine Alert. Expired rabies blocks check-in until Staff override on purpose, and that override is written on the stay. Dashboard can show a lodge vax strip. When mail is on, a vaccine alert emails the pet parent. It does not text.
How do deposits work?
Tax is 7%. The card fee is 3% of the taxed total. The deposit is 50% of the taxed total, 50% until you change it in Kennel setup. The card fee is not part of the deposit. Daycare and grooming do not use that boarding deposit. A boarding deposit is an online card payment. There is no counter reader. Cash and checks still get Mark paid by Staff. Early Drop Off is $15 and applies only when the picked drop-off time is before 11:00 AM. LodgeDesk checks that fee then. Kennel setup can turn it off.
Can parents book online?
Yes. Pet parents request boarding, daycare, grooming, and training on your booking page. You confirm the request. Full dates say so. Nothing books silently. They Find / Join your kennel by name or invite code.
How do you count rooms?
Every room you can put a dog in — runs, suites, kennels, whatever you call them. Count the ones you would sell on a full weekend, not the ones you use for storage. 1–25 rooms is $49 a month, 26–50 is $89, 51–100 is $149, and 101 or more is a conversation.
What happens if I grow past my plan?
Tell us and we move you up. Nothing in LodgeDesk stops working and nothing gets locked while we sort out the billing.
Are there setup, migration, or training fees?
The price list has no setup fee. You can import owners, pets, vaccine dates, and appointments from the LodgeDesk spreadsheet template, or from a supported kennel-software export (ask us which). Import updates this kennel only. There is no separate onboarding fee in the price list.
Do you charge per staff member?
No. Bring the whole shift. Staff accounts run the Dashboard and pet-parent accounts see their own dogs — neither one changes the price.
Can I take a card at the counter?
Not yet, and we would rather say so. Today you send an online card payment for a boarding deposit or the remaining balance. The deposit is your percent of the stay — 50% until you change it — not automatically the first night. Daycare and grooming do not use that deposit. If a card is on file, Going home can Charge saved card for Due. Or Mark paid for cash, checks, and anything you ran elsewhere. A counter reader is the next thing we are building.
Do you keep cards on file?
When an online card payment saves a card, yes. Going home can Charge saved card for Due if that card is still there. If it is missing or declined, send another payment link or Mark paid. That is not a counter reader.
Do you text pet parents?
No. When mail is on, Staff can send confirmation, reminder, balance-due, note-home, receipt, daily care, and weekly stay-update emails. Nothing texts the owner. Full dates do not email anyone.
Do you sell memberships or report cards?
No. Staff sell a prepaid visit pass and redeem one visit on Book — that is not a membership. Staff send Stay updates (short care notes and a photo) pet parents reopen on Home, plus daily care or a weekly stay update when mail is on — that is not a report card.
Does card money go to the kennel?
When the kennel is set up to receive card payments, an online payment for a deposit or the balance goes to that kennel. Until then, card payments settle on LodgeDesk. Mark paid never moves through a card payment. Going home can Charge saved card when one is on file. There is no counter reader.
Is the Week occupancy line a P&L?
No. Week’s occupancy percent and dollar line is a soft forecast of sold and held room nights so you can answer the phone. Reports still hold the collected / due numbers. That forecast is not accounting.
How do pet parents find our kennel?
After signup they search by kennel name or invite code on Home and join. Kennel setup shows the invite code, ready to copy. Staff can still attach by email. Your booking page is the link you share — LodgeDesk does not set up a custom website address for you.
Can the kennel set suites, vaccines, and training without code?
Yes. Kennel setup on Settings edits suites, required vaccines, multi-dog discount, drop/pick slots, deposit percent, add-ons, and Training as a bookable category. Suggested starting values fill only the blanks — they do not wipe what you already typed. Book reflects those. That is not a class scheduler, not SMS, and not a report card.
What if a staff member or pet parent forgets a password?
Forgot password on login emails a reset link. After reset, pet parents still Find / Join if they are not attached to a kennel yet. Staff land on Dashboard. We do not text the reset.
Can pet parents sign up at the counter?
Yes. The front-desk tablet does in-person sign-up and the same boarding-agreement e-sign as the online signature. It does not ask for a password. When mail is on, LodgeDesk emails one setup link so they can set a password later. Staff see whether it was sent or held, and can resend it. An unsigned agreement can hold check-in until Staff decide.
Can I import from another program?
Yes. Import owners, pets, vaccine dates, and appointments from the LodgeDesk spreadsheet template, or from a supported kennel-software export (ask us which). Import updates this kennel only.
Do you text, sell memberships, or print report cards?
No. Owner notices are email when mail is on. Nothing texts the pet parent. Staff sell a prepaid visit pass — that is not a membership. Stay updates, daily care, and a weekly stay update are not a report card.
Get your rooms on the board.
Name the lodge, seed the rooms, and Dashboard is yours. Share the booking page, or sign pet parents up on the tablet. Talk to us if you want a hand putting rates in. Billing is still a conversation — there is no self-serve card form for the LodgeDesk bill.
A stay can take an online card payment for a boarding deposit or the remaining balance. Going home can charge a saved card when one is on file. There is no counter reader yet. Staff can always Mark paid for cash and checks. Owner notices are email when mail is on, not texts. A prepaid pass is a visit pack, not a membership. When the kennel is set up to receive card payments, those payments go to the kennel. Until then, they settle on LodgeDesk. Week occupancy is a soft forecast, not a ledger.
Create an owner account